Privacy Policy & Terms of Use

1. Introduction & Acceptance of Terms

This policy constitutes a legally binding agreement between the user and MicroSystem EG, registered in the Arab Republic of Egypt. By using our website microsystemeg.com or making any purchase, you acknowledge that you have read, understood, and agreed to all terms stated in this policy.

MicroSystem EG is committed to protecting its customers' privacy in accordance with the Telecommunications Regulation Law No. 10 of 2003, the Anti-Cybercrime Law No. 175 of 2018, and the decisions of the Modern Retail Trade Development Agency.

2. Data We Collect

A) Voluntarily Provided Data

• Full name, phone number, and email address
• Shipping and delivery address
• Order and purchase data
• Messages and inquiries submitted via contact forms or WhatsApp

B) Automatically Collected Data

• IP address, browser type, and operating system
• Pages visited and time spent on each page
• Cookie data to improve user experience
• Traffic source (search engine, ad, or direct link)

Note: We do not directly collect credit card or payment data — such information is handled exclusively through certified and encrypted payment gateways.

3. How We Use Your Data

• Processing your orders, confirming purchases, and tracking shipments
• Communicating with you regarding your order or inquiries
• Sending promotional offers and discounts (with your consent only)
• Improving our services and the shopping experience on our website
• Complying with Egyptian legal and tax requirements
• Preventing fraud and protecting against unauthorized transactions

4. Sharing Data with Third Parties

We may share your data only in the following cases:

• Shipping & Delivery Companies: To fulfill your order (name, address, and phone number only)
• Electronic Payment Gateways: Licensed by the Central Bank of Egypt to process payments securely
• Analytics Tools: Such as Google Analytics to improve website performance (anonymized data)
• Judicial or Government Authorities: Upon official legal request in accordance with Egyptian law

5. Cookies

We use cookies to enhance your experience on our website. These include:

• Essential Cookies: Required to operate the shopping cart and complete payments
• Analytical Cookies: To measure website performance and improve content
• Marketing Cookies: To display relevant ads (you can disable these in your browser settings)

You may disable cookies from your browser settings. Please note that doing so may affect certain website functions.

6. User Rights Under Egyptian Law

In accordance with the Anti-Cybercrime Law No. 175 of 2018 and personal data regulations, you have the right to:

• Access the personal data we hold about you
• Request correction of any inaccurate data
• Request deletion of your data (within legally permitted limits)
• Object to the processing of your data for marketing purposes
• File a complaint with the National Telecom Regulatory Authority (NTRA)

To exercise any of these rights, contact us at: 01022277783

7. Data Security

We take the necessary technical and organizational measures to protect your data, including:

• SSL/TLS encryption for all data transmitted through the website
• Restricting internal access to personal data on a need-to-know basis
• Regular reviews of security and cybersecurity systems

8. Data Retention Period

We retain your data for the following periods:

• Account Data: Throughout your subscription + 3 years after account closure
• Order & Invoice Data: 5 years (as required by Egyptian tax law)
• Marketing Data: Until you unsubscribe or request deletion

9. Acceptable Use Policy

By using our website, you agree not to use it for:

• Any activity that violates Egyptian law
• Publishing misleading content or providing false information during registration
• Attempting to hack or tamper with website systems
• Using the website for commercial purposes without prior written permission
• Copying or republishing content without authorization

10. Intellectual Property Rights

All content on the website, including images, text, logos, and designs, is the exclusive property of MicroSystem EG and is protected under Intellectual Property Protection Law No. 82 of 2002. Reuse or reproduction without prior written permission is strictly prohibited.

11. Policy Updates

We reserve the right to update this policy at any time. Registered users will be notified of any material changes via email or a notice on the website. Continued use of the website after an update constitutes acceptance of the revised policy.

12. Governing Law

This policy and any disputes arising from it are governed by Egyptian law. The courts of the Arab Republic of Egypt shall have exclusive jurisdiction over any such dispute.